Privacy and Data Handling Policy

Your privacy is very important to us.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Regardless of who provides personal information to us, it will always be handled in accordance with this Privacy Policy and applicable Australian privacy laws.

How do we use personal information?

We collect personal information for a range of purposes relating to our products and services, including:

Processing repair orders and administering customer accounts
Providing customer support
Receiving feedback and handling complaints
Vehicle servicing, repairs and warranty requirements
Product recalls (where applicable)
Customer satisfaction monitoring and service improvement
Marketing and promotional activities (where permitted)
Product development and market research
Meeting legal and regulatory obligations
Entry and administration of competitions, promotions or campaigns (where applicable)

You may opt out of receiving marketing or promotional communications from us at any time by contacting us directly.

Disclosure of personal information

In conducting our business, we may disclose personal information where necessary to third parties, including:

Parts suppliers and manufacturers
Insurers and finance providers
Warranty and recall administrators
Contractors or service providers acting on our behalf
Other organisations as required by law
Service providers located in Australia or overseas where required to deliver our service

Website information and cookies

When you visit our website, we may collect basic technical information such as your IP address, browser type, pages viewed, and time of visit.

This may be collected using cookies, which are small data files stored on your device to help improve your browsing experience.

Cookies help us understand how visitors use our website so we can improve functionality, performance, and user experience.

Some cookies may also be used for analytics or marketing purposes. We may also use cookies or similar technologies in emails we send to help us understand engagement with our communications.

You can disable cookies through your browser settings; however, this may affect the functionality of some parts of our website. Access and correction You may request access to, or correction of, the personal information we hold about you at any time by contacting us.

We will take reasonable steps to ensure information is accurate, complete and up to date.

We may charge a reasonable fee for providing access to information where permitted by law. Access may be refused in certain circumstances as allowed under the Privacy Act, such as where the request is frivolous, vexatious, or relates to legal proceedings.

If this occurs, we will explain the reasons for refusal.

Security of personal information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored in both electronic and hardcopy form.

Complaints If you have concerns about how your personal information has been handled, you may contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

ATCHISON TRUCK REPAIRS PTY LTD

1 BOWEN CRESCENT, WEST GOSFORD NSW 2250

PH: 02 4324 3790